The Hideaway Booking Terms and Conditions
When you make a booking to stay at The Hideaway, whether through our website, by phone or by email, you are deemed to have read and agreed to these Terms and Conditions.
- Your holiday booking:
The person making the booking is responsible for ensuring that all guests included in the booking are aware of these Terms and Conditions and that all guests adhere to them during your stay.
We do not accept pets. Children over the age of 10 years old are permitted with accompanying adult.
If you are in breach of any of these Terms and Conditions we reserve the right to treat the booking as a cancellation by you and the charges detailed in Section 6 (Cancellation) will apply.
We recommend that you purchase your own Cancellation Protection insurance.
A non-refundable deposit of £100 is required in order to make your booking and your booking will not be confirmed until this deposit is received. The full balance of your holiday payment is then due upon arrival.
Payment can be made by BACS or PayPal.
- Arrival and Departure:
You can arrive at your holiday accommodation after 4.00pm on the start day of the holiday.
If your arrival is delayed, please advise us so that alternative arrangements can be made. If you fail to arrive by midday on the day after the start date, and you do not advise us of a late arrival, we may treat the booking as being cancelled by you. In this event, you remain liable for the full cost of your holiday (see cancellation policy in Section 6).
Please note that the property needs to be vacated by 10.00am on your departure day. This is important for our cleaners as they have a very busy schedule.
- Your Holiday Accommodation:
No more than two people are allowed to stay in the holiday accommodation and pets are explicitly excluded from the property. Please let us know the total number of guests (one or two) in your party when making your booking. Also, if there are any changes to the number of guests prior to beginning your holiday, please inform us soon as possible.
Duvets, pillows and bed linen are provided, as are towels and tea towels. Two single sofa beds are provided so you will be required to make up your beds and strip down when vacating in accordance with Covid-19 policies.
All fuel and power is included in your holiday. As part of our eco-friendly ethos we do ask guests to ensure that non-essential appliances and lights are switched off before going out or before going to bed at night.
You agree to keep the holiday accommodation clean and tidy and leave the property in good condition. You agree to take good care of all furniture, fixtures, fittings and effects in or on the holiday accommodation. Any additional cleaning work that may be required may result in additional charges.
No smoking or vaping is allowed inside the property. You may smoke outside the property boundary.
You agree to allow the property owner access at any reasonable time during your holiday (e.g. for maintenance).
In order to keep the accommodation in the best possible condition for the enjoyment of all our guests, we ask that all holidaymakers remove their outdoor shoes/walking boots upon entering the property and therefore we suggest that guests bring appropriate indoor footwear (e.g. slippers).
- Breakages and accidental damage:
In the event of any breakages or damage to the property, its fixtures, fittings or furnishings, please notify us immediately. We reserve the right to charge for breakages or damages caused by you or your party and will require payment from you to cover any relevant costs.
At the end of your stay we require the key to be returned to us or left in the property. Failure to do so could result in you being charged for new keys or locks to be fitted.
If you have to cancel your holiday for any reason, please notify us as soon as possible and confirm the cancellation in writing, sent directly to us at the address shown on your booking confirmation. Cancellations can also be confirmed by e-mail to our listed e-mail address. Any cancellation will become effective from the date that such confirmation reaches us and will be subject to a charge payable by you to compensate for our estimated losses.
Cancellation received more than 30 days before start of holiday
You are liable for the Deposit only (£100)
Cancellation received 30 days or less before start of holiday
You are liable for the full cost of the holiday booked.
You have the option to change and transfer your deposit for your booking to another date at no extra cost provided the property is free on those dates otherwise you are liable for the deposit of £100 or the full cost if cancelled 30 days or less before the start of the holiday.
Please take reasonable precautions for your own safety whilst in the property and on holiday. The property owners shall not have any liability to you for death or personal injury to you or any member of your party no matter how caused. You and your party must take all necessary steps to safeguard your personal property and vehicles and no liability to you is accepted in respect of damage to or loss of any such property howsoever caused. It is your responsibility to take out any holiday insurance cover as appropriate.
In the unlikely event that we have to cancel your booking for any reason, we reserve the right to do so, subject to a full refund of all monies paid. We accept no further liability if such cancellation occurs, but will make every possible effort to secure alternative accommodation if required.
- Force Majeure
The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control.
I am currently registered with the ‘Good to Go’ scheme and request that all visitors adhere to the current guidelines in place upon arrival.
This may include wearing face masks when in close contact with us/visitors to the gallery and hand sanitising if in gallery or studio. This is for everyone’s safety.
Linda and John Irving
Mull of Galloway
Tel: 01776 840442